What are your rates and billing policies?

I keep pricing simple and transparent. My standard rate is $50/hour for weekday work and $55/hour for weekends and holidays.

All services (including daily operations, client meetings, and high-level projects) are billed at the same rate, with no upcharges for different task types.

You’ll receive detailed weekly reports outlining the work completed to ensure alignment, plus a full monthly summary alongside your invoice. Late payments may incur a fee or lead to a pause in service.

Do you offer pre-paid packages?

Yes! I offer prepaid packages at a discounted rate for added ease and flexibility:

• Starter: 20 hours at $950 (5% discount)

• Pro: 50 hours at $2,250 (10% discount)

• Partner: 100 hours at $4,250 (15% discount)

Prepaid hours are used during standard weekday hours. Any work on weekends or holidays will be billed separately at $55/hour. You’ll receive monthly invoices showing hours used, work completed, and your remaining balance.

Need to cancel your package early? No problem—unused hours are refundable, minus a 10% administrative fee.

What’s not included in your services?

While I cover a wide range of services, there are a few I don’t currently offer:

• Phone or remote receptionist duties: I focus on structured, task-based support rather than real-time call coverage.

• In-person or onsite tasks: I work remotely from my home office in downtown Napa, but can always coordinate local assistance when needed.

• Advanced bookkeeping or accounting: I offer light expense tracking and invoice management, but not full-scope financial services.

• Advanced graphic design: I create clean, polished documents and decks, but complex design work is best handled by a specialist.

• Full-scale social media management: I can support LinkedIn and digital business profiles with post scheduling and light engagement, but full social media strategy is outside my scope.

If you're ever unsure about whether a specific task or project falls under my services, just ask! I'm always happy to clarify or refer you to a trusted partner.

How do you communicate and collaborate with clients?

I adapt my communication style to match what works best for you—whether that’s email, Slack, Loom videos, or async platforms like Notion and Asana. We’ll also establish a meeting cadence that fits your workflow, whether you prefer daily stand-ups, weekly check-ins, or monthly strategy sessions. My goal is to provide clear, proactive updates and work as independently as possible, so you can stay focused on the bigger picture.

How do I get started?

Getting started is easy! We’ll begin with a complimentary discovery call to explore your priorities, pain points, and how I can best provide customized support to you.

If we decide to move forward, I’ll share a simple service agreement and onboarding packet to ensure everything is set up for a smooth start. From there, I’ll begin integrating into your company’s workflow and taking tasks off your plate.